This agreement is exclusively and expressly entered into with Legalwork B.V. (KvK number 73065137), trading under the name ‘Invorderingsbedrijf’ (‘Collection Company’) located at Koninginnegracht 14C, 2514 AA, The Hague. The trade name ‘Invorderingsbedrijf’ (‘Collection Company’) is also used by other companies, with which companies you expressly do not enter into an agreement. The general terms and conditions applicable to this service agreement can be found at invorderingsbedrijf.nl/algemene-voorwaarden. An assignment is only considered valid once it has been confirmed by Invorderingsbedrijf.
Online Portal
The online portal allows you to track the progress of your case 24/7. You can, among other things, submit a new claim, add comments, and report payments.
How We Operate
An order is only accepted once the client confirms the order. We recover the submitted claim from your debtor, increased by interest, 15% collection and administration costs, and any information costs, as far as permitted by the legislation in the relevant country. The services included in the service agreement consist solely of reminders to the debtor. These reminders are drafted in English or the debtor's language, depending on the country and the method chosen by the debt collection specialist handling your case. The service does not include interrupting claims due to the statute of limitations or taking a legal position.
Debt Collection Rates
If your debtor does not pay an invoice, you can submit it to us for collection. The following modules are available.
WORLD Module
If your debtor does not make any payment, the amicable process is free of charge in the following countries: Belgium, Bulgaria, Cyprus, Denmark, Germany, Estonia, Finland, France, Greece, Hungary, Ireland, Italy, Croatia, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Austria, Poland, Portugal, Romania, Slovenia, Slovakia, Spain, Czech Republic, United Kingdom (England, Scotland, Wales, and Northern Ireland), Sweden, Australia, Thailand, Hong Kong, China, Saudi Arabia, Switzerland, Oman, United Arab Emirates, South Africa, Brazil, Venezuela, Argentina, Mexico, United States of America, Canada, Egypt, Russia, Chile, Bolivia, Algeria, Colombia, Philippines, India, Indonesia, Israel, Japan, Malaysia, Morocco, New Zealand, Pakistan, Peru, Tunisia, Vietnam.
For other European countries: upon success, a percentage of 17% will be charged for every payment received after the claim was submitted. Any surplus collected beyond the submitted claim will be awarded to the collector.
For all countries outside Europe: upon success, a percentage of 22% will be charged for every payment received after the claim was submitted. Any surplus collected beyond the submitted claim will be awarded to the collector.
No Cure No Pay Collection
The 'no cure no pay' principle applies to all our debt collection assignments. If we are unable to collect your claim, you do not owe us anything.
Partial Collection
If only a percentage of the claimed amount is recovered, we charge a percentage over the recovered amount. The minimum fee is €37. For the first €2,950, we charge 15%; up to €5,900, we charge 10%; up to €14,570, we charge 8%; up to €59,000, we charge 5%; and above €59,000, we charge 3%.
Payment by Debtor
All payments made to you or Collection Company after a claim has been submitted are considered as payments. Payments include: a settlement of the claim, a credit or return of performance (based on objective standards), or a service in return. A collection procedure ends as soon as your debtor has fully paid the outstanding claim.
Expectations
Under the following circumstances, Collection Company will charge additional costs as mentioned under ‘No Cure No Pay Collection’:
- If you cancel a claim that has been submitted for collection.
- If you reach an agreement with your debtor without informing Collection Company.
- If you provide false information about your claim to Collection Company.
- If you recover the claim yourself.
- If you do not allow Collection Company to recover the collection costs and interest from your debtor.
- If you hinder the collection process.
Obligations
You are obligated to keep Collection Company informed of all payments, correspondence, or other contact between you and your debtor. Contact between you and your debtor regarding the claim must be limited as much as possible once the claim has been submitted for collection. You must also refrain from making arrangements with your debtor without first discussing them with Collection Company. If requested, you must provide all necessary documents relevant to your case.
Dispute
If your debtor disputes the claim, the objection will be reviewed. If the objection is unfounded, the collection procedure will continue. If the objection is valid, the ‘no cure no pay’ conditions will no longer apply. In such cases, Collection Company will contact you to discuss the next steps. Collection Company will determine whether the dispute is valid or not.
Legal Collection Procedure
If your debtor refuses to pay after the amicable procedure, we will advise you free of charge on the possible options for initiating legal proceedings. Collection Company will fully manage the legal process to ensure the proper recovery of your claim.
Duration of Agreement
The agreement is for a period of one year and is automatically renewed unless you terminate the agreement in writing at least three months before the expiration date.
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