The general terms and conditions, which apply to the service agreement of Invorderingsbedrijf, can be found at www.invorderingsbedrijf.nl/algemene-voorwaarden. An order is only an order once it has been confirmed by Invorderingsbedrijf.
Online Portal
The online portal allows you to follow the progress of your file 24/7. Among other things, you can register a new claim, make comments and pass on payments..
How we work
An order is only accepted when the client confirms the order. We claim the submitted claim from your debtor, increased by interest, 15% collection and administration costs and any information costs. This is provided for by the laws of the country concerned. The services included in the service agreement are only summonses to the debtor. The summonses are drafted in English or the language of the debtor. This depends on the country and the chosen method of handling your file at the collection specialist assigned to you. The service does not include interrupting claims due to prescription or taking a legal stand.
Debt collection rates
If your debtor fails to pay an invoice, you can place it with us for collection. The following modules are available.
BENELUX + DE module
If your debtor does not pay, the out-of-court process is free of charge in the following countries: Belgium, Germany and Luxembourg. In the event that your debtor pays, you will be charged a percentage of 15% for any payment received after the claim was submitted. Any surplus collected on top of the submitted claim is allocated to the debt collector.
EUROPE module
If your debtor does not pay anything, the amicable process is free of charge in the following countries: Belgium, Bulgaria, Cyprus, Denmark, Germany, Estonia; Finland; France; Greece; Hungary; Ireland; Italy; Croatia; Latvia; Lithuania; Luxembourg; Malta; Netherlands; Austria; Poland; Portugal; Romania; Slovenia; Slovakia; Spain; Czech Republic; United Kingdom ( England, Scotland, Wales and Northern Ireland); Sweden.
For the countries Belgium, Germany and Luxembourg the following applies: In case of success, a percentage of 15% will be charged to you for each payment received after the claim was filed. Any amount recovered in excess of the claim submitted will benefit the person to be paid. For other countries: In the event of success, you will be charged a rate of 17% for each payment received after the claim was filed. Any amount that is in excess of the submitted claim will be awarded to the debt collector.
WORLD module
If your debtor does not pay, the amicable process is free of charge in the following countries: Belgium, Bulgaria, Cyprus, Denmark, Germany, Estonia; Finland; France; Greece; Hungary; Ireland; Italy; Croatia; Latvia; Lithuania; Luxembourg; Malta; Netherlands; Austria; Poland; Portugal; Romania; Slovenia; Slovakia; Spain; Czech Republic; United Kingdom ( England, Scotland, Wales and Northern Ireland); Sweden. America; Australia; Thailand; Hong Kong, China; Saudi Arabia; Switzerland; Oman; UAE; South Africa; Brazil; Venezuela; Argentina; Mexico; United States of America; Canada; Egypt, Russia; Chile, Bolivia, Algeria; Colombia; Dubai; Philippines; India; Indonesia; Israel; Japan; Malaysia; Morocco; New Zealand; Pakistan; Peru; Tunisia, Vietnam. For the countries: Belgium, Germany and Luxembourg, the following applies: In the event of success, you will be charged a rate of 17% for each payment received after the claim was filed. Any amount recovered in addition to the claim submitted will benefit the person to be paid. For European countries: In case of success, you will be charged a rate of 17% for each payment received after the claim was filed. Any amount added on top of the submitted claim will be awarded to the debt collector. For other countries: In the event of success, you will be charged a rate of 22% for each payment received after the claim was filed. Any surplus collected on top of the submitted claim will be awarded to the debt collector
No Cure No Pay debt collection
The 'no cure no pay' principle applies to all our debt collection assignments. If we are unable to collect your claim, you do not have to pay.
Partial debt collection
If only a percentage of the claimed amount is recovered, we will charge a percentage over the recovered amount. The minimum amount is € 37. For the first € 2,950, we charge 15%, up to € 5,900 we charge 10%, up to € 14,570 we charge 8%, up to € 59,000 we charge 5% and above € 59,000 we charge 3%.
Payment by debtor
All payments made to you or the Invorderingsbedrijf after a claim has been submitted are considered payment. As payment is considered: a compensation of the claim, a credit for or a return of a performance (based on objective standards) or a service in return. The end of a collection procedure: A collection proceeding ends when your debtor pays the claim.
Expectations
Under the following circumstances, Invorderingsbedrijf will charge additional costs as stated under 'No cure no pay' collection: if you cancel a debt, which has been placed for collection; if you reach a settlement with your debtor without informing Invorderingsbedrijf; if you provide Invorderingsbedrijf with false information regarding your debt; if you collect the debt yourself; if you do not allow Invorderingsbedrijf to recover collection costs and interest from your debtor; if you obstruct the collection process.
Obligations
You are obliged to keep Invorderingsbedrijf informed of all payments, correspondence or other contact between you and your debtor. Contact between you and your debtor regarding the debt should be limited as much as possible after the debt has been placed for collection. You should also not make any agreements with your debtor without first discussing them with Invorderingsbedrijf. If you are asked, you will provide all necessary documents relevant to your case.
Dispute
If your debtor disputes the claim, the objection will be considered. If the objection is unfounded, the collection procedure will continue. If the objection is well-founded, the 'no cure no pay' conditions lapse. If this is the case, Invorderingsbedrijf will contact you to discuss the next steps. Invorderingsbedrijf will determine whether the challenge is valid or unfounded.
Judicial collection procedure
If your debtor, after the amicable process, refuses to pay, we will advise you free of charge about the possible options you have to initiate legal proceedings. Invorderingsbedrijf will take full care of the judicial process, so that the recovery of your debt will go smoothly.
Duration of agreementt
The agreement is for a period of one year and is renewed automatically, unless the agreement is terminated in writing three months before the expiration date.
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